30-Day Return & Refund Policy

1. 30-Day Money-Back Guarantee

At nexafixit.com, customer satisfaction is guaranteed. If you are not completely satisfied with any hardware unit, printer accessory, or OEM supply purchased from nexafixit.com, you may return the item within 30 calendar days from the date of carrier delivery verification for a full refund or exchange.

2. Return Eligibility & Hardware Conditions

To be eligible for a full refund:

• The printer or supply item must be returned in its original manufacturer packaging with all included power cords, tray inserts, manuals, and accessories.
• Items damaged due to customer misuse, unauthorized modifications, or physical drops are not eligible for standard return credit.
• Defective hardware or items damaged during transit qualify for zero-cost replacement or 100% refund.

3. Zero Restocking Fees & Prepaid Shipping

Nexafix Solutions charges $0 restocking fees on returned hardware. For items that arrive defective or incorrect, our customer support desk issues a prepaid FedEx / UPS courier return shipping label at no cost to you.

4. How to Initiate a Return

Initiating a return on nexafixit.com is simple:

1. Email our support desk at contact@nexafixit.com with your order number and reason for return.
2. Our team will issue a Return Merchandise Authorization (RMA) number and prepaid shipping label within 24 hours.
3. Pack the product securely and drop off the package at any authorized carrier location.

5. Refund Processing Timeline

Once your returned package is received at our fulfillment center and inspected, your refund will be processed back to your original payment method (Visa, Mastercard, Amex, Discover, PayPal, or Apple Pay) within 2 to 4 business days.

6. Contact Support Desk